Shipping policy
Shipping Policy
Perro Coffee (perrocoffee.com)
Last updated: 07/18/2026
Thank you for shopping with Perro Coffee! This policy explains how we process, package, and ship your order.
1. Order Processing Time
- Orders are typically processed and roasted-to-order within **[1–3] business days** of purchase.
- We roast in small batches to guarantee freshness, so orders may ship separately from the date of purchase.
- Orders placed on weekends or holidays will begin processing the next business day.
- You will receive a confirmation email with tracking information once your order ships.
2. Shipping Methods & Rates
| Shipping Method | Estimated Delivery Time | Cost |
|Standard Shipping |[3–7] business days
|Expedited Shipping|[2–3] business days
- Shipping costs are calculated at checkout based on order weight, size, and destination.
- Free standard shipping applies automatically to orders within the contiguous U.S.
3. Where We Ship
- We currently ship to all 50 U.S. states, including Alaska and Hawaii (additional transit time may apply).
- We also ship to various international countries.
- International customers are responsible for any customs duties, taxes, or import fees charged by their country.
4. Order Tracking
Once your order ships, you'll receive an email with a tracking number and carrier link.
- Please allow up to 24 hours for tracking information to update after you receive your confirmation.
5. Freshness & Packaging
- Our coffee is packed in resealable, one-way valve bags to preserve freshness during transit.
- Because we roast to order, please allow for processing time in addition to shipping time — this ensures you receive the freshest coffee possible.
- We recommend brewing your coffee within [2–4] weeks of the roast date for peak flavor.
6. Delays
- Perro Coffee is not responsible for delays caused by the carrier, weather, customs, or other events outside our control.
- If your package is significantly delayed, please reach out and we'll help track it down.
7. Lost or Damaged Packages
- If your order arrives damaged, please contact us at perrocoffeeroaster@gmail.com within [7] days of delivery with photos of the damaged item(s) and packaging, and we'll make it right.
- If tracking shows your package as delivered but you haven't received it, please check with neighbors and your local carrier first, then contact us so we can investigate.
8. Address Accuracy
- Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrectly entered address.
- If you need to correct an address, contact us as soon as possible at perrocoffeeroaster@gmail.com — we can only make changes before the order ships.
9. Contact Us
Questions about your shipment? Reach out to us at:
- Email: perrocoffeeroaster@gmail.com
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*This policy may be updated periodically. Please check back for the most current version.*